- UNBOXING VIDEO IS MUST FOR ANY CLAIM IN CASE OF DAMAGE OR WRONG ITEM RECEIVED.
- NO RETURN/EXCHANGE POLICY FOR ALL OUR PRODUCTS.
- REPLACEMENT ONLY IF ANY DAMAGED PRODUCT RECEIVED.
⚜How do I cancel an order on Silection Jewellery?⚜
Cancellation before product has shipped
If you cancel your order before shipment has shipped:
- Prepaid: payment gateway charges minimum 3.5% will be deducted from your payment amount and rest will be refunded to your original payment source. No full refund provided in this case.
- COD: no payment refund applicable.
Cancellation after product has shipped
If your order has been shipped but has not yet been delivered:
- Contact Customer Service and inform them for cancellation.
- Once that package reaches us back, you will get a refund of your amount by deducting payment gateway charges and order shipping cost.
- refund transfer to customer within 24-48 hours.
If order is delivered and you received the product:
- Cancellation is not eligible once delivered.
- It will be eligible for a replacement if it is defective or wrong item delivered than your selected item in your order. See 01-Day Replacement Policy for further details.
⚜Return/Replacement Policy⚜
- We do not accept Return/Refund for any of our products.
- In case of wrong or damaged product, we offer a 1-Day Replacement Policy, applicable within 24 hours of delivery.
What is covered for a replacement (no refund)
- Wrong item received: If you received an item different from the one you ordered, we'll gladly replace it for you (no refunds offered).
What it doesn't cover
Please note that returns or exchanges are not possible for the following reasons:
- "Change of mind" or "Personal preference" or "Quality regarding". We carefully curate our designs and provide detailed product information. Once you've made your choice, returns or exchanges based on personal preference are not accepted.
- Size issue: We provided all required product sizes information for each product on product page (size may have variation of +/- 10%). Please choose your size carefully, returns or exchanges for size are not accepted.
- Handmade design variations: Our jewellery features unique patterns and handmade designs that may vary slightly from the product photo due to the nature of the handmade crafting. These variations are not considered defects and cannot be returned for this reason. Variation in design or patterns are not considered for return/replacement.
Items not eligible under our 1-Day Replacement Policy
- Damaged Jewelry: Any jewelry with physical damage to the box, product itself, or any component of its original packaging.
- Washed Jewelry: Jewelry that has been washed or cleaned in any way.
- Altered Jewelry: Jewelry that has been modified or altered in any way.
- Missing Items: Jewelry returned without its original packaging, including the retail box, certificate, and all accessories.
- Unreadable Serial Number: Jewelry with a missing, damaged, altered, or unreadable serial number.
Important Note
To verify claims of wrong or damaged items, we require an unboxing video starting before you open the package and ending after clearly showing the issue. Without this video, we won't be able to accept your claim.
⚜Procedure to return a product⚜
- Notify about the Issue.
Notify/Inform us about problems, damages, or defects within 01 days from the date of delivery. To make process smooth, please email us below mention details at silectionjewellery101@gmail.com or contact us on customer care number printed on our courier box.
-------------------- Order Id: Name: Mobile Number(from which number you made order): City: Item Name: Issue: --------------------Once we get your request we will check about the issue, and our customer service representative will guide you for further process. If issue fits to our replacement/refund policy, our customer service executive will further guide you for preparing the return shipment.
- Process to Return
Prepare return package with all the original contents:
- Product with its original packaging and label.
- Product / packaging box.
- Certificates.
- And any additional material sent with the shipment and ensure that the packet is properly sealed.
Please send the return shipment back to our warehouse at the address below:
-------------------- “Silection Jewellery” 62, Silver Business Hub, Bapa Sitaram Chowk, Simadagam, Simadanaka, Surat-395006 --------------------We don't support reversal pickup facility. Hence, you need to send the courier back to us. For the damaged product returns, you will be reimbursed up to Rs 100 towards your shipping costs, if returned product(s) passes our Quality Check. Once we receive your package back to our warehouse our QC (quality check) team will check it for quality and usage. Once it is passed we will send a replacement product (NO REFUND) to you.
⚜Replacement for returned product⚜
Our QC (Quality Check) team will inspect the returned shipment upon receiving it at our Warehouse. Once QC inspection completed successfully, we will contact you and you will be guided to get replacement item in opposite of your returned product(s).
- Replacement item will be shipped only after we receive your returned package and quality check.
- If we found product as used or damage is made by Intentional, you will not be eligible to get replacement.
- In case of QC failure, your received product can be returned to you after getting return shipping charges from you in 3 working days.
- In case of QC fail and shipping charges not received by in 3 working days package will be destroyed and we are not responsible to return your product and refund.
⚜Received message of delivery confirmation but not received package?⚜
In case of package is marked Delivered, but you have not received package:
- Kindly inform us within 12 hours of delivery message.
- Any dispute should be raised within 12 hours. Kindly email us for the same with delivery SMS screenshot with your order id and mention your registered mobile number.
- Any claim after 12 hours will not be accepted.